Hall Associates

"'We were pleased with the project outcome which provided us with valuable feedback on our members opinions globally. Hall Associates were quick to identify and understand our aims and their ability to analyse and interpret the findings across geographic boundaries was particularly useful. We found them particulary responsive and highly efficient throughout the whole process."

"Hall Associates showed an experience and expertise of membership organisations that enabled them to bring some fresh ideas into how ITMA thinks about its membership. They were able to quickly recognise the differences that exist within our specialist sector in the legal fraternity in contrast to other sectors that they have worked with and by doing so they were able to make reasoned suggestions for change along with proposals for growth and retention. All of which was conducted in a positive and friendly manner and within agreed costs and timescales set."

"Hall Associates provide a professional service for professional people. I particularly like their flexibility, in that they tailor their work to the exact requirements and budget of their clients"

“We have been working in partnership with Hall Associates since July, 2005. In that time they have helped us to improve our processes, increase retention levels and identify growth opportunities amongst new member populations. They were quick to absorb our culture and changed the way in which we think about engagement with our members. They possess the skills to bring about rapid process improvement whilst at the same time carrying in-house staff with them. We enjoy our working relationship with the Hall Associates team.”

“The value of an external consultancy should be that they have specialist skills and expertise, broad knowledge of the sector and therefore experience of what works and what doesn’t. I talked to several consultancies with a track record in membership development and retention. Hall Associates had a good reputation with some strong testimonials. What I particularly liked was their working style. I wanted a firm that would work alongside my staff, developing our skills as well as pointing to problems and advising on solutions”.

"Our experience with Hall Associates has been most positive and beneficial throughout. They have a highly professional approach, develop sound, practicable proposals and follow them through. Importantly, they listen well and absorb the client organisation's culture so as to gain a thorough understanding of it's operating environment."

"Hall Associates were engaged to help us improve our membership retention especially amongst our non-professional grades of members who are, naturally, less committed to their membership. We found Hall  Associates provided us with motivation, encouragement and extra hands to tackle those tasks that all membership organisations know they need to undertake (but invariably put off often due to time pressures) including direct member contact, review of communications, tighter management processes and greater analysis and understanding of members. All the Hall Associate team members are very easy to work with and it makes a great deal of sense to get a fresh perspective from experienced practitioners."