Hall Associates

"Hall Associates worked with ICR on a year-long membership recruitment & retention project. The consultants are equally comfortable working at a very detailed level on refining processes, and advising at a more strategic level. The project involved talking directly to our members, which meant they had to understand our organisation quickly, and be utterly trustworthy. As a result, we understand our member needs and drivers more, and are changing the way we communicate with them accordingly. I wouldn't hesitate to work with them again."